Q: How to view the voucher?

A: Once payment is successfully made, your vouchers will be only sent to your account immediately before 23:59hrs. Customers can view this voucher under member center under the tab My Account History

PC Web: Member > My Account > My Account History

Q: Can I combine my other SGshop Coupons with the Shipping coupon?

A: Sorry, you can only use shipping coupon during the checkout.

Q: Can i combine parcel with shipping voucher?

A: No you cannot combine even both the parcel have this promotion.

Q: For shipping that has a limit to the weight, can I still use my shipping coupon if it exceeds the weight limit?

A: Yes, you can use the shipping coupon however charges is applied to the remaining weight based on the buy for me shipping charges.

Q: What happen if my parcel arrived after the validity date of the voucher?

A: You are still able enjoy the shipping voucher as long you purchase your item within the promotion period which is until 25 November.

Q: Can I use this for ship for me?

A: Sorry, only applicable to buy for me.

Q: Is the voucher shareable?

A: No, it is not. One voucher is valid per customer.

Q: Is the voucher refundable?

A: Once voucher is purchased, there will be no refunds allowed.

Q: How long can the coupon last?

A: It will last throughout the month with maximum 3 usage per day.