How to use Buy For Me service:
Our personal shoppers will help you to buy what you want and take care of all after-sale issues on your behalf.
How to use Ship For Me service:
You sign up to get an overseas address (not a PO Box) and send all your purchases to that address, we ship all your stuff to you. Simple and easy!
What is the difference between Ship For Me and Buy For Me?
What does the inspection coverage include?
Our inspection coverage includes checks on quantity, color, size, design and obvious defects of purchased products.
Is the inspection free?
Yes, we provide free basic inspection with your purchase when you utilize SGshop's services to buy from third-party online sellers overseas. We believe in minimizing the risk of mistakes and damages so as to deliver a smooth and happy shopping experience. Fun fact: Do you know that up to 90% obvious mistakes can be found before shipment?
What are obvious defects and quality issues?
Obvious defects are physical damages, which can be spotted by visual observation of product appearance, such as a large stain on the fabric, broken glass, dent on metal, crack on woods, etc. Quality issues include inaccuracies not easily spotted by visual checking of product appearance, such as color or design differences, unbalanced stitching, petty scratch marks, poor durability, short life-span electronics, and functionality for electronics.
What are other value-added services following inspection?
Our value-added services include photo taking, wooden crate packaging and vacuum pack service.
Can you verify the authenticity of my purchase?
We are currently unable to verify the authenticity of products ordered unfortunately. Accordingly, neither the logistics centre in China nor warehouse at SGshop are able to verify the authenticity of products ordered. We advise buyers to check all information and photographs made available by sellers thoroughly, and to communicate with seller for any additional information needed as buyers are responsible for the authenticity of the products purchased.
What is not included in inspection checks?
Product quality and functionality will not be included in our basic inspection. In no event will any of our inspection services (whether basic or value-added) cover checks for authenticity.
Inspection not inclusive of:
• Items in sealed packaging, exterior packaging box/material used.
• Free gifts (quantity and quality).
• Items smaller than 2.5cm.
• DIY item which requires self-assembling (eg: furniture, components).
• Product accessories attached to the item (eg: ribbons, laces, zip, buttons).
• Virtual item (eg: electronic documents, cd-keys passwords).
What is parcel consolidation? How does it work?
Purchases come in different packaging and international shipping charges not only depend on the weight of the packages but on their sizes as well. Reducing unnecessary packaging translates to lower international shipping costs. Consolidation also reduces the risk of product damage due to improper packaging during international shipment.
Is repackaging service chargeable?
We provide free repackaging service. For lightweight bulky items (e.g. soft toys) or fragile cargo (e.g. mirror), we recommend you to opt for value-added services such as vacuum packaging or wooden crates to reduce risk of damage during international shipment.
Can you consolidate my purchases into one bigger parcel?
Yes, we can consolidate packages when you add new orders into your account and combine them for single shipment. We have a "Hold" function created specially for parcel consolidation. You can use this feature to hold your orders with the same international shipping method and consolidate them at a later date.
Can I consolidate different purchases from individual sellers to be shipped out together?
Yes, we can consolidate different purchases to be shipped out together if they share the same international shipping method.
What is not removed during repackaging?
Original packaging of products and protection packaging for fragile items will not be removed in the process of repackaging.
My parcel weight did not reduce after repackaging. Do advise.
Our repackaging service will generally reduce the weight or volumetric weight of your purchases after taking away unnecessary space. However, if there is no room for further reduction, parcel weight or volumetric weight will not be reduced.
