How do I check for ETA once parcel is sent to Singapore?
To check for estimated time of arrival, do proceed to click on the parcel number and view ETA date.
How can I ship bulky items over?
We recommend buyers to ship bulky items via Sea shipment. Sea shipment is at no extra charge, Air shipment will incur an extra charge of $60 if the length of item exceeds 1.1 metre.
Are there any items that cannot be shipped?
Biochemical products, controlled drugs, weaponry, national currency, jewelry, live or dead plants or animals, radioactive items, flammable/ explosive materials, pornography, prohibited food and Singapore prohibited items. For more details, please view Customs Related. Do note that Air shipment do not allow Liquid or gel contents too.
Is SGcare insurance a must for my purchase?
Insurance is optional. We would like to offer customers added security and peace of mind, thus we are offering a compensation value of up to $100 for each parcel when you opt for SGcare. For high value items, we highly recommend purchasing insurance as SGcare covers full compensation equivalent to the total amount of parcel, capped at $2500.
I would like to receive some urgent purchases but some other items are delayed by seller. Can I send those that are ready?
Yes, you may send out purchases that have already arrived our China Logistics Centre and receive your other purchases in a separate parcel at a later date.
What is volumetric weight?
According to the international shipping practice, the volumetric weight - the amount of space taken up by the parcel during shipment
- is calculated and compared with the actual weight of the parcel. The higher weight would then be used to calculate shipping costs regardless of chosen shipping method via Air or Sea.
What is chargeable weight?
Chargeable weight is the final parcel weight when parcel is shipped.
Your parcels will be weighed per item upon arrival at our China Logistics Centre. Consolidated orders will then be repackaged and remeasured before shipping to Singapore. Extra spaces and gaps between each parcel will be minimised.
We will compare the weight taken before and after the repackaging, and charge according to the lower weight. The chargeable weight of consolidated orders will then be summed up by 1.1X to account for the extra spaces occupied between each parcel.
How frequent is your shipment?
Air shipment is available daily from Mondays to Fridays. Sea shipment is available on Mondays, Wednesdays and Fridays.
How much does it cost to ship a parcel?
To receive a free quote, please use our Cost Estimation Tool. Enter your product price, weight of product, and China Express charges. You can then review the various shipping costs.
