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When buying non-fragile things like soft toys, Sgshop doesn’t remove the box/packaging so it is very frustrating when these items get charged with high volumetric weight. BUT sometimes Sgshop will remove the box by themselves (I know as I have bought identical items twice), but they don’t let you request it. This is very annoying, please revise your policies.
The hand over to Park n Parcel is a lot faster than last year. Appreciate it. But purchase speed can be slow sometimes. Once it took about 4 days to purchase something.
Good serviceProblem solved efficientlyGood attitude
Good serviceFriendly staffProblem solved efficientlyGood attitudePrompt respond