Register and login to your SGshop account.
1. Type in the keywords of what you are looking for into the SGshop search bar. Alternatively, you can paste the URL of your desired product from the selected seller into the SGshop search bar.
2. Select the desired design, quantity, and shipping method.
3. Customers who are purchasing items with special designs, images, or other customized services, please drop us an email as cs@sgshop.com with the relevant order ID after checkout. This will highlight your special order for our purchasing team to note.
4. Once the details are confirmed, you can add the item to your cart by clicking on “Add to Cart”. All items that you have chosen will be consolidated in your cart.
5.You can view your cart by clicking on the trolley icon on the top right-hand side of our webpage, and click on “View Cart”.
All the fees paid on the first round will all go to the seller you are purchasing from. This includes the price of the item itself, and the postal fees to send it from the seller’s location to our warehouse in China. You will have to make payment immediately to the seller that you have selected via VISA, Mastercard, or your SGshop account balance credits. You can top up your balance credits via ATM transfer or i-Banking. This payment will be confirmed within 24 hours.
Once payment has been confirmed, your order will be processed. The order status will be updated accordingly, depending on the seller that you have purchased from. Please note that the delivery speed of China Express (domestic shipping) depends on the location and courier service (1 - 5 days) of the seller. Once your items have arrived at our logistics centre in China, inspection (for the correct quantity, size, colour, and design, as well as any obvious defect) will be done before arranging a shipment according to your selected shipping method.
Once your items arrived at our China warehouse, you need to pay for the second payment (International Shipping + Service Charge + Optional Local Delivery). Once we received the payment, we will arrange to deliver the parcel to your stipulated address. Alternatively, you may opt for self-collection at our warehouse in Ubi. Park ‘N Parcel and bluPort services are chargeable.
Once your parcel reaches you, please proceed to the tab titled “My Collection” to confirm its arrival in good condition. You will receive membership points which you can accumulate and use to offset service fees on future orders. You are also encouraged to leave feedback on the seller’s listed product page to help future shoppers make a more informed decision. We appreciate if you could also leave feedback on our SGshop’s logistical and agent services to help us further improve our services.
